10 Questions to Ask Before Hiring a Moving Company

Hiring the right Nashville moving company can make your move far less stressful. Before booking movers, ask these important questions to avoid hidden fees, damaged items, and unreliable service.

1. Are You Licensed and Insured?

Professional movers should have proper licensing, insurance, and USDOT registration for interstate moves. This helps protect your belongings during the move.

2. Do You Provide Written Estimates?

Always ask for a written estimate that outlines:

  • Labor costs
  • Travel fees
  • Packing services
  • Storage charges

Be cautious of quotes that seem unusually low.

3. What Services Are Included?

Not all movers offer the same services. Ask whether they provide:

4. How Do You Protect Fragile Items?

If you’re moving valuables like artwork, antiques, or electronics, ask how they’re packed and protected during transport.

5. Are There Any Additional Fees?

Some companies charge extra for:

  • Stairs
  • Long carry distances
  • Heavy items
  • Last-minute changes

Make sure all potential fees are explained upfront.

6. How Long Have You Been in Business?

Experience matters. Established moving companies often have better-trained crews, stronger customer service, and more efficient moving processes. 

7. What Happens If Something Gets Damaged?

Ask about:

  • Claims procedures
  • Valuation coverage
  • Damage reporting timelines

Professional movers should clearly explain their policies.

8. Do You Use Employees or Subcontractors?

Knowing who will actually handle your belongings can help you better understand the level of accountability and service you’ll receive.

9. Can I Read Customer Reviews?

Check Google, Yelp, and Better Business Bureau reviews to learn more about the company’s reputation and customer experience.

10. What Is Your Cancellation Policy?

Before booking, ask about:

  • Deposits
  • Refund policies
  • Rescheduling fees

Clear policies help avoid surprises later.

Why Choose Apex Moving & Storage?

Choosing the right moving company is an important part of a successful move. Asking the right questions ahead of time can help you avoid unexpected costs, protect your belongings, and feel more confident throughout the moving process.

At Apex Moving & Storage, we’ve proudly provided trusted local and long-distance moving services since 1972. With more than 50 years of experience, our team is committed to delivering reliable service, transparent pricing, and a stress-free moving experience from start to finish.

Ready to plan your next move? Contact Apex Moving & Storage today to request your free moving quote and learn how our experienced team can help make your move easier.